FAQ

Our business is here to serve you with any questions, concerns, or issues you may have along your journey.

Our administrative office staff is available Monday-Friday from 9 am to 5 pm ET (and on-call – as needed – after hours for technical issues). We also offer extended help through text/chat/emails until 7 pm ET to support our clients.

Yes, but we ask that you cancel 24 hours ahead of time to avoid receiving a charge for the session. If you have an emergency, please let your virtual assistant know to avoid being charged.

You can reach out and communicate with your therapist or virtual assistant to help you cancel your appointment and reschedule as soon as possible so you stay on track with your goals.

Your first step is to contact us. Through our website, you can do this with an easy phone call to one of our helpful staff members, send a chat, or even shoot us a short text. Whatever works best for you!

We will respond within 24 hours (usually much sooner) and will follow up with some paperwork (the fun stuff!) for you to electronically sign before we can begin.

Once all of that is out of the way, we schedule your free first session. This session will be a video session that allows you to evaluate video conferencing and, more importantly, find a counselor who can help you with whatever brought you to Traverse Talk.

We will ask you simple but often complicated questions during your first session – what brought you to therapy? Why are you here? How can we help you?

Don’t worry if you don’t know the answers! These questions help us get started and create a plan to help you take steps to your happier life! How exciting is that?

Once we get started, you can schedule your ongoing therapy appointments in several convenient ways. You can book online using our booking tool or ask your virtual assistant to help you schedule via chat, text, or email.

You may even find a time that works for your schedule and keep it consistent, allowing you to schedule your appointments in advance with your therapist!

Yes, we are dedicated to working with men and passionate about helping women.

Couples therapy is a specialty area of ours!

We even will work with teenagers!

Yes! Traverse Talk is all-inclusive and welcoming to all. This commitment includes our founder, therapists, and administrative staff. We respect differences and welcome the diversity those differences bring!

It is important to us that you always feel welcome here.

Like our clients, our therapists come from various backgrounds, religions, and beliefs.

We have counselors who would describe themselves as more spiritual than religious, and we have others who follow a more Christian-based path.

Our counselors only bring spirituality into therapy sessions if the client requests it. If this is a part of therapy that you would like your therapist to incorporate, please let us know at your first session to align you with a therapist to meet your specific request.

Traverse Talk therapy sessions are video sessions. We offer phone sessions in certain situations if a video is unavailable or based on personal preferences. For example, if video sessions cause a great deal of anxiety for the client, we may opt for a phone session, so the client’s level of anxiety is lower.

Video sessions allow for you to see and hear your therapist and for them to do the same with you! Facial expressions and non-verbal clues are important to communication, and it is nice to converse in a face-to-face conversation with your therapist in real-time.

As our therapist, Chad, states, “You won’t be in therapy forever!” Our goal is to help you so you no longer have the problem, issues, concerns that brought you to us on your first day.

You and your therapist determine the length of your time in therapy based on the goals you would like to treat and your progress. An average episode of care is 10-12 sessions, but time varies depending on each individual’s treatment.

Yes, some people do cry during sessions, and others do not. You may also laugh at times, too! It’s normal to experience a wide range of emotions when you are in a session.

Please remember that crying is a normal, healthy way to release emotions when talking through painful events that happened in your lifetime. It’s normal, and your therapist is always empathetic and understanding. If you don’t cry, hey, that’s okay, too!

We suggest talk therapy in addition to personal self-care. You can use self-help material specific to your situation and utilize support groups creating a strong supportive network. In addition, you can ask your family for support and help.

On a final note, physically taking care of yourself can also help. Take a walk around the neighborhood after dinner, read a self-help book on the front porch, and start taking the steps to a happier life.

Yes, your work is confidential; however, there is a “no secrets policy” in couples counseling. However, we will discuss anything that you individually bring up with the therapist in a group setting. This information may include something you told the therapist, either verbally or in writing, inside or outside a session.

The only exception is with safety issues, such as abuse, reported to the therapist. A “no secrets policy” allows for the transparency that is necessary to heal as a couple.

Indeed! Couples do fight in front of their therapists because they are discussing heated topics or issues that have caused problems in the past.

Seeing how the two of you interact when having a verbal dispute is valuable information for the therapist to observe. They will gain insight into how you’re communicating when the conflict arises between the two of you.

Your therapist will take notes to ensure they keep track of your progress accurately week to week. The notes also allow the therapist to go back and review something you may have said at another session that relates to your current session. Your therapist will handle these notes with confidentiality.